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As a result of your use of the website flymedi.com (hereinafter referred to as the "Website"), we may require you to provide us with your personal data so that you have the possibility to use the services provided through the Website. The word "personal data" means any data that enables a person to be identified, which includes your family name, first name, email address, telephone numbers, sensitive personal data, health data, and data relating to your transactions on the Website, details of your orders and subscriptions, all information about you that you choose to provide us with.
The purpose of this privacy policy is to inform you about the methods we use to collect and process your personal data, ensuring the utmost respect for your rights. In this regard, we inform you that we collect and process your personal data in compliance with the Turkish Data Protection Law (hereinafter referred to as the "Law"), the regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, effective from 25th May, 2018 (hereinafter referred to as the "GDPR"), the Digital Markets Act (DMA), the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), and the IAB Transparency and Consent Framework.
The entity responsible for collecting and processing your personal data is Flymedi, registered with the Chamber of Commerce under Number 68882173, with its head office located at Jan Weilandlaan 16, 1187SP Amstelveen (hereinafter referred to as "us" or "we").
The legal basis of our processing of your personal data is the following:
Your personal data is processed to meet one or several of the following requirements:
We inform you, when collecting your personal data, whether some of these data are mandatory or optional. Mandatory data are necessary for the provision of the Services. You are free to provide or not provide optional data. We will also inform you of the possible consequences of failure to reply.
The only persons who have the right to access your personal data are our personnel, the services in charge of control (including external auditors), and our subcontractors. We may also give access to your personal data to government agencies, for the sole purpose of meeting legal requirements, or to representatives of the law, ministerial officers, and organizations responsible for the collection of debts. Additionally, in partnership with certain clinics, both their staff and our staff may share images and patient information to assess the patient's condition, particularly via WhatsApp. This sharing of information will be conducted in a secure manner, ensuring that all data protection and privacy regulations are strictly adhered to. The shared information will be used exclusively for medical assessment and treatment purposes, and all parties involved are bound by confidentiality agreements to protect your privacy.
Additionally, Flymedi uses specific tools to process and manage your data:
Your personal data will not be exchanged with, transferred to, or rented to any third party. However, we may share your data in anonymized form for statistical purposes.
Data concerning current and potential customer management: Your personal data shall be stored no longer than the time strictly necessary for the management of our commercial relations with you. However, any data providing the proof of a right or a contract and that must be stored in compliance with a legal obligation shall be so for the period stated by the legislation currently in force. Regarding possible promotion operations towards customers, their data may be stored for 10 (ten) years from the end of the commercial relations with them. Personal data relating to potential customers may be stored for a period of 10 (ten) years from their collection or the last contact with the potential customer. Beyond that ten-year period, we may contact you again to find out if you still wish to receive commercial solicitations. Management of opt-out systems: All information taking into account your right to object shall be stored for at least 10 (ten) years from the exercise of this right. Cookies: The term for storage of the cookies set forth in the article "Cookies" is 12 (twelve) months.
We inform you that we take all necessary precautions, as well as all appropriate organizational and technical measures, to maintain the security, integrity, and confidentiality of your personal data, including preventing them from being distorted, damaged, or accessed by unauthorized third parties.
Cookies are often encrypted small text lines stored in your web browser. They are created when a user’s browser is loading one website: this website sends information to the browser which creates a text file. Each time the user visits this website, the browser retrieves this file and sends it to the website’s server. There are various types of cookies that do not have the same purposes:
In compliance with the Law and the GDPR, you have the right to access, rectify, and delete any information concerning you. You can exercise this right and have the information concerning you by contacting us at the:
Persons whose data are processed on the basis of our legitimate interest, as specified in the article "Collecting personal data," are reminded that they have the possibility to object to the processing of their personal data at any time. We may, however, continue this processing if there are legitimate reasons for it that should prevail over your rights and freedoms or if it is required in order to establish, exercise, or defend our rights before courts.
You have a right to portability of the personal data you have entrusted to us, understood as the data you have actively and deliberately declared when accessing and using our Services. You are reminded that the portability right does not apply to data that were processed on another basis than consent or the execution of a contract between us. This right may be exercised free of charge, at any time, including when closing your account on the Website, so that you may recover and store your personal data. In this context, we shall provide your personal data, by any appropriate means, in an open standard, currently used and machine-readable format, in compliance with the state of art.
You are informed that you have a right to submit a complaint before a supervisory authority that is competent in the Member State in which your ordinary residence, your place of work, or the place in which the infringement of your rights was committed if you consider that the personal data processing under this Privacy Policy is a violation of the applicable regulations. This complaint submission may be exercised without prejudice to other legal action before any administrative or judicial court. In fact, you also have a right to effective administrative and judicial redress if you consider that the personal data processing under this Privacy Policy violates the applicable regulations.
You have the right to obtain restriction of your personal data’s processing where one of the following applies:
We reserve the right, at our sole discretion, to modify this Privacy Policy, in whole or in part. Any changes will be effective from the time of publication of the new Privacy Policy. Your use of the Website after the changes have been implemented implicitly expresses your acknowledgment and acceptance of the new Privacy Policy. Otherwise, and if the new Privacy Policy does not suit you, you must no longer use the Services.
By opting-in to use WhatsApp, you agree to the following terms and conditions:
We are present on various social networks and platforms to communicate with you and provide updates on our services. Be aware that your data might be processed outside the European Union/European Economic Area, often for market research and advertising purposes. Usage behavior and interest profiles can be created, which can then be used for targeted advertising. Cookies may be used to store user preferences and behaviors, especially if you are logged into these networks.
We only link to our company profiles on our website. When clicking these links, data is transmitted to the respective social network servers. If logged into the social network, this visit may be recorded in your user account.
We have limited control over the data processing by these social networks. However, we receive usage statistics and engagement metrics from them. For more detailed information on their data processing practices, please refer to their privacy notices linked below.
If we process your personal data through our social media profiles (e.g., via communication), you retain the rights mentioned in this privacy notice. You can contact us using the details provided above for any data processing concerns. For issues specific to the social network provider, contact them directly. We will assist where possible.
For specific privacy practices and opt-out options, see the privacy policies of the respective networks:
This Privacy Policy came into force in 2019 and was last updated in 2024.